Privacy Policy

1. Introduction

PowerSync ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using PowerSync, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Email address (for account creation and communication)
• Name (if provided during registration)
• Payment information (processed securely by Stripe)
• Authentication data (managed by Auth0)

2.2 Usage Information

We automatically collect certain information about your use of our service:

• Session duration and frequency
• Audio preferences and settings
• Device information (browser type, operating system)
• IP address and general location data
• Pages visited and features used

2.3 Audio Session Data

We may collect anonymized data about your audio sessions, including frequency preferences, session lengths, and usage patterns to improve our service. This data is not linked to your personal identity.

3. How We Use Your Information

We use collected information for the following purposes:

• Provide and maintain our service
• Process payments and billing
• Send important updates and notifications
• Improve user experience and service quality
• Provide customer support
• Analyze usage patterns and trends
• Ensure security and prevent fraud
• Comply with legal obligations

4. Third-Party Services

4.1 Auth0 (Authentication)

We use Auth0, Inc. for secure user authentication. Auth0 may collect and process your authentication data according to their privacy policy. Please review Auth0's privacy policy at: https://auth0.com/privacy

4.2 Stripe (Payment Processing)

Payment processing is handled by Stripe, Inc. Stripe collects and processes payment information according to their privacy policy. We do not store your payment card information on our servers. Please review Stripe's privacy policy at: https://stripe.com/privacy

4.3 Analytics Services

We may use analytics services to understand how our service is used. These services may collect information about your usage patterns in accordance with their respective privacy policies.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Data backup and recovery procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Specifically:

• Account information: Until account deletion or 3 years of inactivity
• Payment records: As required by law (typically 7 years)
• Usage data: Up to 2 years for service improvement
• Support communications: Up to 3 years

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings, though this may affect service functionality.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of sale of personal information.

We do not sell personal information. To exercise your CCPA rights, please contact us.

13. European Data Protection Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights outlined in Section 8 of this policy. Our lawful basis for processing your information includes:

• Consent (for marketing communications)
• Contract performance (for service delivery)
• Legitimate interests (for service improvement and security)
• Legal obligations (for compliance requirements)

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy, please visit our contact page for the most up-to-date contact information and support options.